Frequently asked questions
The CrunchCup holds a little over one official serving size of cereal (i.e. just about 30 grams or 1 ounce of cereal). The outer chamber can hold up to 12 oz of liquid, however, we recommend adding 5 oz of milk per serving.
The CrunchCup has a separate chambers for the cereal and milk and they each have their own holes in the lid from which they are easily dispensed. The cereal and milk don't meet until they hit your mouth making soggy cereal a thing of the past.
This can be done two different ways. One is to put your finger over the tiny breather hold on the lid. The second is to partially cover the milk spout with your lower lip as the milk is coming out. This will ensure you get the right ratio of cereal to milk every time.
Yes, the CrunchCup is dishwasher friendly, shatter resistant, and has been tested by four different third-party labs for safety.
Before every use, we advise that you double-check the following components to ensure that your CrunchCup is functioning optimally:
1) Inner Cup & Colored Lid: Ensure that the inner cereal cup is completely 'twisted' into the top colored lid. All the inner grooves should align so that there are no gaps between the two parts. Also, make sure that the lid is fully tightened to the inner cup before every use.
2) Outer Cup: To reduce the possibility of milk leaks, always remember to check that the outer milk cup is completely tightened around the colored lid. We recommend ensuring that the silicon ring inside the grooves of the colored lid is aligned and hasn't shifted or moved from the uppermost ridge of the cup. This can occur during transit when you first receive your cup, and after you wash your cup or place it in the dishwasher.
1) Inner Cup & Colored Lid: Ensure that the inner cereal cup is completely 'twisted' into the top colored lid. All the inner grooves should align so that there are no gaps between the two parts. Also, make sure that the lid is fully tightened to the inner cup before every use.
2) Outer Cup: To reduce the possibility of milk leaks, always remember to check that the outer milk cup is completely tightened around the colored lid. We recommend ensuring that the silicon ring inside the grooves of the colored lid is aligned and hasn't shifted or moved from the uppermost ridge of the cup. This can occur during transit when you first receive your cup, and after you wash your cup or place it in the dishwasher.
The CrunchCup is made out of a durable, high-grade, BPA-free, plastic called Tritan. It looks like glass, is dent-proof and shatter resistant.
The CrunchCup is not dual-insulated, however, we are considering it for the future.
We have done extensive testing and the one cereal we have trouble getting out consistently is Frosted Mini Wheats.
The CrunchCup does not have a cap that fully seals it, so you will experience some leakage if it’s lying on its side. The lid won't leak as long as it's held or stored upright.
We try our best to ship out all orders as fast as we can. Please expect your order to ship within 1-2 business days after your order has been confirmed. You will receive an email notification with your tracking number once your order has been shipped. If you do not receive a tracking number after 7 business days, please contact us at support@thecrunchcup.com with your order number so we can investigate further.
We accept returns of unopened and unused products for a full refund for your purchase.
Unfortunately, we cannot accept returns for any open or used cups due to health and safety restrictions. If any of the original packaging has been opened and/or used, we, cannot accept a return or offer a full refund at this time.
Please Note: If your package is on the way, you must wait for it to arrive and return it before receiving a full refund. If you opened and/ or used your product, we do not offer refunds sorry!
Please visit our Return Page to review our return policy and process your return order.
We offer a 100% money-back guarantee if the item is damaged. We give you 30-days to ship it back and shipping costs are at your own expense. Once we have received the product we will refund the full amount of your original purchase. Please include your name and order number on returned purchases.
We only replace items if they are defective or damaged. Replacement parts are subject to warranty check. To register your product(s) for our 2-year product warranty please fill out this form. If you need to exchange it for the same item, send us an email at support@crunchcup.com and, if applicable, send your item to:
Crunch Tech Inc.
2355 N Chain Dr., Ste F
Simi Valley, CA 93065
Unfortunately, we cannot accept returns for any open or used cups due to health and safety restrictions. If any of the original packaging has been opened and/or used, we, cannot accept a return or offer a full refund at this time.
Please Note: If your package is on the way, you must wait for it to arrive and return it before receiving a full refund. If you opened and/ or used your product, we do not offer refunds sorry!
Please visit our Return Page to review our return policy and process your return order.
We offer a 100% money-back guarantee if the item is damaged. We give you 30-days to ship it back and shipping costs are at your own expense. Once we have received the product we will refund the full amount of your original purchase. Please include your name and order number on returned purchases.
We only replace items if they are defective or damaged. Replacement parts are subject to warranty check. To register your product(s) for our 2-year product warranty please fill out this form. If you need to exchange it for the same item, send us an email at support@crunchcup.com and, if applicable, send your item to:
Crunch Tech Inc.
2355 N Chain Dr., Ste F
Simi Valley, CA 93065
You are able to cancel your order with no penalty - however, you must cancel your order before it ships! If the item has already been shipped, we unfortunately cannot cancel your order. If you'd still like to return your order once it's received, please use our easy return system to send back your order for a full refund.
If you have misspelled or auto-filled in an old or incorrect address during checkout, simply reply to your order email confirmation and kindly notify us by supplying the correct shipping address. If the provided address is incorrect, we can manually change the address to the correct one you provide within 24 hours. No refund or replacement will be provided after 24 hours of incorrect submission.