FAQ

The CrunchCup has separate chambers for the cereal and milk. Each has their own separate hole in the lid from which they are easily dispensed. The cereal and milk don't meet until they hit your mouth, making soggy cereal a thing of the past.

The CrunchCup® holds just under 2 servings of cereal (approximately 1.6 cups / 364ml of cereal). The outer chamber can hold up to 12 oz of liquid, allowing you to adjust the amount of milk depending on your preference.

This can be done two different ways. One is to put your finger over the tiny breather hold on the lid. The second is to partially cover the milk spout with your lower lip as the milk is coming out. This will ensure you get the right ratio of cereal to milk every time.

Yes, we recommend washing The CrunchCup on the top rack of your dishwasher. The cup is also shatter resistant, and has been tested by two different third-party labs for safety.

You are able to cancel your order with no penalty - however, you must cancel your order before it ships! If the item has already been shipped, we unfortunately cannot cancel your order. If you'd still like to return your order once it's received, please use our easy return system to send back your order for a full refund.

If you have misspelled or auto-filled in an old or incorrect address during checkout, simply reply to your order email confirmation and kindly notify us by supplying the correct shipping address. If the provided address is incorrect, we can manually change the address to the correct one you provide within 1 hour after your order has been placed.

We reserve the right to refuse returns and refunds if your corrected information is not provided within hour of placing your order.

Please double and triple check your shipping information prior to completing your purchase.

We try our best to ship out all orders as fast as we can. Please expect your order to ship within 1-2 business days after your order has been confirmed. You will receive an email notification with your tracking number once your order has been shipped. If you do not receive a tracking number after 7 business days, please contact us at support@thecrunchcup.com with your order number so we can investigate further.

We offer a 100% money-back guarantee if the item is damaged or defected. We give you 30-days to ship it back and will cover shipping expenses for any damaged or defected item.

We only replace items if they are defective or damaged. Replacement parts are subject to warranty check. To register your product(s) for our 2-year product warranty please fill out this form.

If you need to exchange it for the same item, please view our return and exchange policy to process your exchange.

Oh no! We want you to get your package as soon as possible, but before you're made to wait for a new shipment, we also want to make sure that the parcel isn't hiding nearby.

First, please check to see if your order was left with a neighbor, roommate, or another relative that may have accepted the package for you. Postal carriers occasionally leave items in unusual locations to prevent them from being stolen, so it might be helpful to give your entryway or porch a quick once-over as well.

If you still can't find the package, please double-check the shipping address on your order confirmation to ensure that the order was shipped to the correct address.

Finally, sometimes shipping carriers will also occasionally mark items as delivered a few days in advance.

We kindly request that customers wait for up to 10 additional business days from the date of delivery to see if the package shows up.

If it does not, please reach out to support@thecrunchcup.com with your order number and we would be happy to arrange a replacement or refund.

Before every use, we advise that you double-check the following components to ensure that your CrunchCup is functioning optimally:
1) Inner Cup and Colored Lid: Ensure that the inner cereal cup is completely 'twisted' into the top colored lid. All the inner grooves should align so that there are no gaps between the two parts. Also, make sure that the lid is fully tightened to the inner cup before every use.
2) Outer Cup: To reduce the possibility of milk leaks, always remember to check that the outer milk cup is completely tightened around the colored lid. We recommend ensuring that the silicon ring inside the grooves of the colored lid is aligned and hasn't shifted or moved from the uppermost ridge of the cup. This can occur during transit when you first receive your cup, and after you wash your cup or place it on the top rack of your dishwasher.

We accept returns of unopened and unused products for a full refund for your purchase.

Unfortunately, we cannot accept returns for any open or used cups due to health and safety restrictions. If any of the original packaging has been opened and/or used, we, cannot accept a return or offer a full refund at this time.

Please Note: If your package is on the way, you must wait for it to arrive and return it before receiving a full refund. If you opened and/ or used your product, we do not offer refunds sorry!

Please visit our Return Page to review our return policy and process your return order.

The CrunchCup is not dual-insulated, however, we are considering it for future product development.

The CrunchCup is made out of a durable, high-grade, BPA-free, plastic. It looks like glass, is dent-proof and shatter resistant. It is also approved by the FDA and LFGB institutions for food safety.

We have done extensive testing and we don't recommend attempting to use the product with Frosted Mini Wheats or Weetabix.

The CrunchCup does not have a cap that fully seals it, so the contents may spill out from the top of the tumbler if it is laying on it's side. If you'd like to cover the top area, we suggest

A previously purchased item cannot be personalized at this time. To personalize a CrunchCup, an order must be placed with personalized text as an option.

Turnaround time for personalized items averages 10 business days. If you've purchased other non-personalized items from our store, they will be shipped separately and you will receive two tracking numbers. All personalized items are Final Sale.

There is a 10-character limit for text, including punctuation and spaces. At this time, emojis are not supported and all text is case-sensitive.

Please be sure to take a few extra moments to review your order before submitting it. Check all spelling to make sure your text fits and doesn't contain any errors. If you've made a mistake, contact us immediately and we will let you know if any changes can be made in relation to its production status.